Term & Conditions

Brentwood Shutters Co supplies and fits made-to-measure window blinds,shutters and other types of window coverings, including curtains, awnings and canopies. We also offer a bespoke soft furnishings service.
We provide no-obligation quotations and a free-of-charge advice service for domestic and commercial customers alike. We constantly strive to provide our customers with the highest quality and best-value products in today’s window furnishing market, combined with outstanding service.
“Acceptance” means Your acceptance in writing of the quotation that you have been issued, and “Accepting” and “Accepted” shall be interpreted accordingly.
“Amendment” means an amendment to a contract, made after the Sales order acknowledgement has been sent to You.
“Bespoke” means made to order for you to your specification, in non-standard sizes with your specification for Blind, Blinds, or Curtains, finishes and colours.
“Custom Made” means made to order for You in standard sizes with your specification for Blind, Shutters, or Curtains, finishes and colours, one or more of which is non-standard.
“Deposit” means an amount equal to seventy-five percent (75%) of the price.
“Location” means the address to which you require us to deliver the products, as set out in the sales order acknowledgement.
“Order” means Your order for Products, referencing a particular quotation if the order is for “Custom Made” or “Bespoke Products”.
“Sales Order Acknowledgement” means our confirmation of an order, that specifies:

That it is subject to these “Terms and Conditions”;
A description of the products to be supplied, referencing the quotation if applicable;
Details of the location;
Your obligations;
Details of the Price and estimated delivery and insurance costs; and
Any special information about the products.

“Products” means the products to be supplied by us to you as set out in the “Sales Order Acknowledgement”.
“Price” means the price of the products to be supplied to you, as specified in the sales order acknowledgement, as amended in accordance with these “Terms and Conditions”.
“Quotation” means the document provided by us confirming our quote for the provision of products to you.
“Services” means our services for the delivery of the products, and if requested by you, any other services in respect of your order.
“Standard” means standard finishes on the product.
“Technical Specifications” means the written specification and instructions and/or manuals for the products, including but not limited to our operations and maintenance manual.

Your Contract for Brentwood Shutters Co
We may provide you with a quotation or a proforma invoice. It is important that You read the quotation or proforma invoice carefully and ensure that it meets your requirements for the products and their intended use. You must notify us of any changes you require and, provided that We agree on these, we will provide You with an updated quotation or proforma invoice.
A quotation or proforma invoice is valid for a period of twelve(12) weeks from its date of issue. We reserve the right to withdraw a quotation or proforma invoice at any time before receiving your order without incurring any liability to you.
When we receive your order we will send you a sales order acknowledgement. Your order is for “Custom Made” or “Bespoke Products”, we will ask you to pay the price in full or the deposit of 75%. If we ask you to pay the deposit, you can pay the price in full at this stage if you so choose. The full amount will be expected before the date of installation. The “Sales Order Acknowledgement”, together with such payment, will form a binding contract under which we will sell and you will purchase the products.
Please check the “Sales Order Acknowledgement” carefully to ensure that it accurately reflects the details of your order. By placing an order with us, you confirm that you have read and understood these “Terms and Conditions” and that you agree to be bound by them.
We cannot proceed to manufacture the products without your acceptance and we shall not be liable for any delays while waiting for your acceptance.
You are responsible for the use of the products supplied under the contract including the suitability of the Product for its final installed location, the accuracy of dimensions (if you have measured yourself), adequacy and quality control of installation arrangements, and post-installation checks. You shall be solely liable for any
additional costs and delays arising from any errors or discrepancies in any specifications or measurements that you have submitted. On installation we expect the area of installation to be clear so our team can work efficiently without any delays in their time. If it is not possible for our team to gain access to the property or the area on the day you maybe liable for additional fees.
If you are a business, you hereby confirm that anyone acting on your behalf to purchase products from us has authority to bind you and you acknowledge that in entering into any contract you do not rely on any statement, representation, assurance or warranty that is not set out in these ‘Terms and Conditions’. Neither you nor we shall have any claim for innocent or negligent misrepresentation based on any statement in
the contract.
We will provide you with estimated timescales for delivery of the products once the contract has been made. While we shall use our reasonable endeavours to meet these estimated timescales, because of the nature of the work, we do not guarantee to meet them. If we do encounter unexpected delays we will contact you as soon as is reasonably possible by telephone or email to let you know revised estimated timescales.

Product Descriptions
We take reasonable care to ensure that the products are described accurately and that the product information shown is correct and up-to-date on our website and in Our brochures. However, the images of the products are for illustrative purposes only and we cannot guarantee that the colours and finishes shown will be reflected exactly in the products on receipt. At this point, we recommend that we send samples to you in the post for clarification.

If You require any changes to your order, please inform us as soon as possible. We may also identify changes that are required as a result of your requirements. If the changes are for different products, this may have an impact on costs then we will prepare an amendment and advise you of the revised price and timescales. All amendments must be agreed by you and us in order to become binding.
We will not be able to proceed with work on your order until We have received your approval of an amendment in writing you agree that you are liable for the cost of all approved amendments and you accept any corresponding changes to the price and timescales that we advise you of. We shall not be liable for any delays while waiting for your approval of an amendment.
If at this stage you decide not to proceed with the order, You must notify us in writing at our address above. If you are a consumer the terms of Clause 7 will apply. Otherwise, we will refund the sum paid by you for the products less our administration and production costs which shall be between ten percent (10%) and twenty-five percent (25%) of the price.

Services and Delivery Dates
We shall perform the Services either by ourselves or using our carefully selected third party carriers. We remain fully responsible for the performance of the services.
We will contact you by telephone or email to inform you when the products will be ready for collection or to arrange delivery of the products, which will be within one hundred (100) days after the date of the “Sales Order Acknowledgement” or “Your Acceptance”, whichever is the later. We will request payment of any balance of the price. We must receive your payment of the price in full in cleared funds before we can release or deliver the products to you. We will send a paid invoice and sales confirmation to you on our dispatch of the products.
The scheduled delivery date must be a date when you, or your authorised representative, will be present to meet us and provide access to the location. We will try to deliver all of the products in one visit, but we reserve the right to deliver the products in more than one instalment. If you request us to deliver in instalments then we may
charge you extra delivery costs at our discretion.
If You wish to change the agreed delivery date for products, please tell us as soon as possible to arrange a new date. We reserve the right to charge you a reasonable fee to cover any additional delivery and storage costs that we may incur as a result of the rescheduling.
Delivery dates and timescales are not guaranteed (time is not of the essence of these “Terms and Conditions”), but we will endeavour to deliver the products to the required location in accordance with the scheduled delivery date and the timescales that we have advised to you.

You must ensure that the Location is suitably prepared for delivery. We reserve the right to refuse to deliver if, in our reasonable opinion, it is not safe or possible to do so.
If we attempt delivery on the scheduled date, but are unable to deliver the Products for any reason, including but not limited to:
Access restrictions which have not been notified to us; or
Neither you nor your nominated representative is present; or
The location is not suitably prepared for delivery; or
We believe, acting reasonably, that delivery would result in irreparable damage to property, damage to the products, or injury to our staff or other persons; or
You refuse to accept delivery for any reason other than the failure of the products to comply fully with the “Sales Order Acknowledgement” -then We will return the products to our premises and we reserve the right to charge you a reasonable fee to cover the additional delivery and storage costs that we incur. In this event, we shall agree a revised delivery date with you.
Delivery will be completed when we deliver and unload the products at the location or when you collect the products from us. If at the time of delivery to you, the external packaging of the products is damaged and you suspect that the products are also likely to be damaged you should not accept the delivery and should hand it to the carrier to return it to us. If you accept a delivery where the packaging is damaged, you must inform the carrier in writing of the damaged packaging as you sign for the delivery, and take a photo of the damage prior to unwrapping the products.
You must inform us immediately (no later than seven (7) days after receipt, collection, or expected receipt) by emailing info@brentwoodshuttersco.com if an expected delivery is not received or if you find that any products are missing, faulty or damaged upon opening the packaging.
We shall use our reasonable endeavours to avoid damage to your or any third party’s property during delivery of the Products.
In the event of accidental damage to Your or any third party’s property, You shall notify us on the delivery form upon which receipt of goods is acknowledged. We shall at our expense repair or replace such damaged property to a fair and reasonable standard provided that:
The damage is caused by our staff or our subcontractors in the course of delivery;
You clearly describe any such damage on the delivery form, before we leave the location; and
You grant to us or our nominated subcontractor’s access to the location and the damaged property when we reasonably request this, having given you reasonable notice, in order to carry out these repairs and/or replacements.

Consumer Rights of Cancellation
This Clause 7 only applies if You are a consumer as defined in the Sale of Goods Act 1979.
Cancellation policy – All our products are custom made to the specifications agreed with you at the time you accept the quotation.They are not suitable for resale or reuse. It is therefore very important that you are sure of your purchase choices before placing your order.
Cancellations and changes can only be made for a period of 48 hours after you have placed your order. All cancellations and changes made during this period will be subject to an administration charge of 25% of the total value of your order. We will deduct this administration fee from your deposit and refund the balance to you.
Brentwood Shutters Co will not issue refunds or credits for cancellations or changes outside of the first 48 hours. Therefore, the full 75% deposit collected at the time of your order will be forfeit. On very rare occasions, there may be delays caused by factors beyond our control. These include, but are not limited to, third-party manufacturing issues (e.g. out-of-stock materials, factory delays), shipping delays or weather conditions. In the event of a known delay, you will be contacted and informed immediately. Brentwood Shutters Co does not take responsibility for such delays. We are unable to offer partial/full refunds in the event of such manufacturing issues or delays. This does not affect your statutory rights. Brentwood Shutters Co reserves the right to reject any order at its discretion.
You are not entitled to cancel a contract except as setting out in this Clause 7, unless the products when delivered are faulty or not as described, or we have changed the “Terms and Conditions” in accordance with Clause 8.1 our warranties are in addition to Your legal rights and nothing in the “Terms and Conditions” shall affect or reduce Your legal rights.
To cancel a contract, please contact us by emailing info@brentwoodshuttersco.com
If on delivery any of the Products is faulty or not as described, and you wish to cancel the contract and receive a refund, then you must return the products to us within 14 days after your cancellation of the contract and we will refund the price in full, any applicable delivery charges, and any reasonable costs you incur in returning the product to us. Please follow the process set out in Clause 8 and make sure You retain your receipts and dispatch notes as we will ask you for proof of purchase and costs. If we agree to collect the products from you, we will arrange a suitable date for collection with you and we will be responsible for the costs of collection.

All of our products carry a 1-year manufacturer’s warranty.
The warranty on our products is activated from the date of installation or collection, and for the avoidance of doubt, the warranty is not valid on products that have not been paid for in full. Manufacturer’s warranty covers failure of the components solely in the course of normal usage. The fabric warranty covers manufacturing faults and defects, excluding normal wear and tear.
If You wish to benefit from these warranties, You must notify us immediately as soon as you become aware of any defect in the products, we will need to be contacted via telephone and in writing with appropriate photographic evidence and if we request it, provide us with proof of purchase and access to inspect the products, to investigate and assess the details of the defect.
If We fail to comply with the warranty terms set out in Clause 8.1, we shall at our expense and at our choice either repair or replace any faulty products within a reasonable period of time (to be agreed with by you) or if we are unable to do so at reasonable cost, we shall refund you the price or a proportion of the Price to reflect the reduction in value of the products. for the avoidance of doubt, this shall be your sole remedy for such failure. If you are a business we shall not be liable for the costs of uninstalling products or installing or re-installing any repaired or replacement Products.
If we replace any product, the replacement product shall be covered by the warranty in Clause 8.1 for the remainder of the warranty period applicable to the original product or for thirty (30) days, whichever is the longer.
We also warrant that the services will be carried out with reasonable skill and care by personnel who are suitably skilled and experienced for the tasks to which they are allocated, and will be performed in accordance with the “Sales Order Acknowledgement”. If we fail to comply with this warranty we will re-perform the service in
question at our expense.
The warranties given in these “Terms and Conditions” will not apply if the products (or a part of the products) have been:
Installed or used improperly or outside their normal environmental or operational parameters as set out in the operations and maintenance manual (including but not limited to installation in a location for which the product is not suited); or
Found to have defects caused by your incorrect transport, handling, storage, installation, fitting, adjustment, sealing and maintenance; or
Found to have defects which are the result of problems with work not carried out by us; or
Subject to loss, theft, accidental damage or damage caused by animals, pests or unusual environmental factors; or
Modified or altered in any material way without our prior written approval; or
Not cared for or maintained in accordance with our technical specifications or any reasonable instructions provided to you by us; or
Installed by you or by any third party when the product is known by you to be faulty and in such event you shall be liable for any direct damages, costs, losses or claims which arise as a result of such installation;
Subject to wilful damage, abnormal storage or working conditions,
accident, negligence by you or by any third party; or
Found to have defects or been subject to damage as a consequence of the failure of parts or items not supplied by us.
Products shall not be considered to be faulty or in breach of their warranty solely because of:
The effects of normal wear and tear; or
Any slight deviation in dimensions due to manufacture where this does not materially affect the normal operation of the products.
If you or we assess that a product has been damaged or has ceased to function correctly as a result of your or any end client’s failure to comply with

Billing and payments
Once an order has been agreed, it is processed on receipt of a 75% deposit (including VAT). A VAT invoice is issued on receipt of your order confirmation. The balance is due on the day before the confirmed fitting date.
All goods supplied by Ourselves remain our property until the full balance on your order has been paid in full. Payment of the balance falls due on the day the works are completed.
Brentwood Shutters Co reserves the right to use debt collecting agencies to collect unpaid balances.
Payments can be made by credit/debit card, cash or BACs. Details on how to make a payment are listed on our invoices.

Privacy policy
Brentwood Shutters Co will ensure the privacy, confidentiality and safety of the personal data of our customers. We only collect the minimum information necessary to provide a response to your enquiries and deliver our services. Examples of data collected are names, addresses, telephone numbers and email addresses. This information may be disclosed to authorised third parties in order to process your order.
Brentwood Shutters Co will not rent or sell your personal information to any other unrelated company, or individual, without your express permission.
Brentwood Shutters Co may use your email address to send you special offers and discounts. Your email address will never be used or shared with other organisations or individuals, without your express prior consent.
Your financial information, credit or debit card details will not be stored at any time in our database. Financial information is promptly disposed of in a secure and safe manner.
If you would like your personal information removed from our database or modified, please send a request in writing to Brentwood Shutters Co

You may also request details of your personal data held in our database by writing to the above address.

Introduction- This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use our website.
Law and jurisdiction- This disclaimer will be governed by and construed in accordance with English law, and any disputes relating to this disclaimer will be subject to the exclusive jurisdiction of the courts of England and Wales.

Our details
The full name of our company is Brentwood Shutter Co. You can contact us by email at info@brentwoodstuttersco.com

Optional extras such as custom colours and hidden tilt rods may be excluded from promotional discounts